Fraud Protection

WARNING: Internet email is not secure. For your protection, please do not send personal or account identification information by email.

Keeping your personal information safe and secure is a top priority at The Bank of Glen Burnie®. Our online systems are protected by multiple firewalls and intruder protection alarms designed to prevent unauthorized access.
The Bank of Glen Burnie® will never require customers to send personal information to us via email or pop-up windows. If you encounter a suspicious email, website or an unsolicited pop-up window claiming to be affiliated with The Bank of Glen Burnie®, please report the situation to us at info@bogb.net. When communicating with us by email, do not include personal information such as social security numbers or account numbers.

Protect yourself from identity theft and fraud by following these simple tips:

Identity Theft

  • Don’t include your Social Security number or driver’s license number on sensitive documents.
  • Don’t leave incoming mail lying around, particularly mail that contains private and/or sensitive information.
  • Shred or destroy any junk mail before you throw it away.
  • Don’t respond to unsolicited requests for personal or account information.
  • Use a safe deposit box to protect important documents.
  • Review your credit report at least once a year.
  • For more information about ordering free credit reports, go to the special web site established by the three bureaus at annualcreditreport.com or call 877.322.8228.

Online Fraud

  • Anti-Virus and anti-spam software make it more difficult for scammers to access personal and account information. You can purchase this software at major retail stores as well as on the Internet. Once installed, be sure to update regularly.
  • Do not open emails from unknown senders with nonsensical subject lines. Delete them immediately.
  • Criminals often include real logos and images of legitimate companies to make fraudulent emails or websites look real. They also express a sense of urgency, stating that access to your accounts will be suspended if you fail to verify or provide sensitive personal information. Most reputable companies, including The Bank of Glen Burnie®, do not solicit personal information from their customers through online channels.
  • Use a spam filter. Many email services now have spam filters that minimize the amount of spam you receive. The filters help minimize the number of fraudulent emails in your inbox.
  • Change your online passwords frequently (every 30 to 60 days). Be creative with your passwords and avoid obvious passwords like birthdates, zip codes or mother’s maiden name. Never use your Social Security number. Include a combination of symbols, upper and lower case letters and numbers so passwords can’t be easily intercepted (i.e. iM4u!)

Credit Card Fraud

  • Sign debit and credit cards as soon as they arrive in the mail. Consider writing “Ask for ID” in or near the signature box as well.
  • Memorize your PIN. Don’t write it on anything, particularly something in your wallet.
  • Keep a record of all account numbers, expiration dates, and contact information for each issuer for use if your wallet is lost or stolen.
  • Report a lost or stolen card right away to minimize potential loss and liability.
  • Save receipts to compare against your billing statement.
  • Monitor statements monthly. Contact the customer service center if your statement contains any suspicious transactions.
  • Only carry cards that you need, leaving others in a safe place at home.
  • Know who you are doing business with. Don’t give out your account number unless you know and trust the company.
  • Call 1-800-558-3424 (Elan Cardmember Services) to report a lost or stolen Visa card that was issued through The Bank of Glen Burnie®.

Check Scams

  • Use Direct Deposit for paychecks, Social Security payments and other regular deposits.
  • Be aware of fake check scams that promise easy money for working at home, winning sweepstakes or depositing checks from foreign countries.
  • Do not leave your checkbook unattended.
  • Know who you are doing business with.
  • Report lost or stolen checks to your branch manager.

Resources for Reporting Fraud

If you have been a victim of fraudulent activity, we suggest filing a police report.

Additional resources for reporting fraud are listed below:

Report to the Maryland Office of the Attorney General Consumer Protection Division

If the fraud also involves ID Theft you should also file a report at https://www.identitytheft.gov/

Report to the Federal Trade Commission (FTC) 

This is for all types of financial fraud scams including text, account takeover, check theft, etc.

Report to the Postal Inspector if the fraud involves checks being stolen from the mail.

If online fraud/scams are involved, report to the FBI’s Internet Complaint Center.

Notify the Consumer Reporting Agencies and have a fraud alert (which lasts for one year) added to your credit reports.

  1. Equifax
    P.O. Box 740241, Atlanta, GA 30374-0241
    Phone: 800-525-6285
    Web site: www.equifax.com
  2. Experian
    P.O. Box 9701, Allen, TX 75013-0949
    Phone: 888-397-3742
    Web site: www.experian.com
  3. TransUnion
    P.O. Box 6790, Fullerton, CA 92834
    Phone: 800-680-7289
    Web site: www.transunion.com

Active Duty Military members should put a free alert on their credit reports especially if they will be stationed overseas.  Active duty military members are entitled to free credit monitoring by the 3 bureaus (Equifax, Experian, and TransUnion).  This also removes you from unsolicited credit and insurance offers for two (2) years.